Privacy Policy

Your privacy is of utmost importance to us.

At Tutorly, we are fully dedicated to protecting your privacy and personal data, adhering to the highest standards of data protection and legal compliance. We operate in accordance with all applicable regulations to ensure best practices in managing personal information.

We manage and run the website https://www.tutorlynow.org, and we respect the privacy of everyone using this site. This policy explains how we collect, use, and safeguard your data.

This Privacy Policy applies to all users of our services, including clients, students, tutors, and any other parties engaging with our platform.

About Us

  • Company Name: Tutorly

  • Role: Data Controller

  • Website: We manage https://www.tutorlynow.com, which serves as a platform to connect tutors with clients.

How This Policy Affects You

We are committed to safeguarding your personal information. This policy provides you with details on the reasons for collecting and processing your data, the measures we take to protect it, and your rights regarding the control of your data. Additionally, it explains both personal and non-personal data we may collect.

Cookies

We use cookies on our site to enhance your browsing experience. When you visit our website for the first time, you will be asked to give consent to the use of cookies. For more details, please refer to our Cookie Policy.

1. Data Collection and Disclosure

Types of Data We Collect

  • Basic Identifiable Data: Such as your name, email, address, phone number, identification (ID), and occasionally, date of birth.

  • Verification Data: This may include background checks, such as DBS checks, to verify identity.

  • Electronic Data: IP addresses, cookies, beacons, and other tracking technology.

  • Location Data: Information from location-tracking technology.

  • Browsing Information: Including your browsing history and search history.

We gather this data from various sources, such as:

  • Direct Input: When you provide information such as your name or contact details.

  • Indirect Observation: By analyzing user actions on our website.

We also collect data for business purposes such as:

  • Auditing, security monitoring, debugging, maintaining legal records, and internal research to improve services.

Specific Data We Collect

We may collect your personal details when you use our services, sign up for an account, subscribe to our newsletter, or engage with us through customer support. This could include details about your academic background, preferences, and any factors relevant to tutoring services.

Google Analytics

Our site utilizes Google Analytics for data on website usage and marketing purposes. Google may collect information about search terms, your interactions with content, and your location data (e.g., GPS and IP addresses). Google’s tools use various technologies to collect and store this information, including cookies and server logs. You can opt out of Google Analytics at any time.

Clients and Tutors

We may share your profile or service-related information with other clients or tutors to facilitate the matching process. We may also share your data with third-party service providers such as couriers or legal representatives when necessary.

Third-Party Information

We may receive data indirectly from third parties we collaborate with, such as social media platforms or referral partners. However, such information is anonymized and does not include identifiable personal data unless otherwise specified.

2. Purpose and Legal Basis for Data Processing

Under GDPR, we require a valid legal basis to collect, process, and store your personal data. This does not always require your consent, as other legal bases may justify the processing of your data.

We may process your personal data for the following reasons:

  • Legitimate Interest: To improve the functionality of our website, enhance user experience, and manage our services.

  • Contractual Obligations: When we need to process your data to fulfill our contract with you, such as arranging tutoring services or customer support.

  • Legal Compliance: We may need to process your data to meet legal obligations, such as maintaining business records.

In some cases, such as for marketing purposes (e.g., newsletters), we will request your explicit consent before processing your data.

Legal Grounds for Data Processing

We process your personal data for a variety of reasons, including:

  • For business-related communications and resolving disputes.

  • To provide feedback on our services or products.

  • To comply with legal requirements, such as retaining tax-related records.

  • To protect our legal interests or those of third parties, including risk management.

Marketing and Consent

For certain activities, such as sending you promotional content or newsletters, we require your consent. This consent can be withdrawn at any time by contacting us at tutorlynow@gmail.com.

3. Security and Data Retention

How We Store Your Data

Your data is stored securely on platforms we use for service management, such as TutorCruncher, Monday.com, Google Workspace, Asana, and TextMagic. These platforms employ strong encryption and access controls to safeguard your information. We ensure any transfer of data to jurisdictions outside of the EU or UK is subject to appropriate data protection agreements.

Payment Security

We do not handle or store your payment information. All payment transactions are processed by third-party providers, and we never have direct access to your payment details.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. If you stop using our services, we may retain your data for a limited time in case you return. Once data is no longer needed, we securely delete it.

Access to Support

When you contact our support team, we store the information you provide to ensure high-quality customer service. We may also keep records of our correspondence to improve future interactions.

4. Your Rights and Data Management

Data Removal

You have the right to request that we delete your personal data at any time by contacting us at tutorlynow@gmail.com. Please note that this may impact your ability to use our services.

Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be communicated through this page or directly to you via email, where applicable. We recommend regularly reviewing this page to stay informed of any changes.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before disclosing any personal information.

5. Complaints and Accountability

How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, you can contact us at tutorlynow@gmail.com. We are committed to addressing your concerns in a timely manner.